Challenge
A Melbourne manufacturer required that experienced staff hand-write detailed instructions on a complex pre-printed form.

Solution
We adapted their existing system to provide the necessary information and printed a computerised replica of their pre-printed form so that anyone could easily generate the completed form.

Challenge
The packing of orders took too long, requiring experienced staff to locate customer details and calculate the number of cartons required.

Solution
We re-designed the invoices providing accurate information that could be scanned by anyone, thus speeding up the whole packing process.

Challenge
A salesman proposed a new computer system for a Melbourne manufacturer, to be phased in over three years, at a cost of over $300,000.

Solution
We analysed the business and recommended an effective system that was much less support intensive and fitted the business better, for about one-third of the proposed cost.

Challenge
A Melbourne retail client did not have good information on profits or stock control in their stores.

Solution
We designed a number of effective retail management tools showing the source and time of sales and profits, how staff were coping during peak periods, store location analysis, as well as effective stock control.

Challenge
Sales Reps at a Melbourne company did not have reliable information on their customers, or how their territories were performing.

Solution
Provided effective tools that enabled Sales Reps to better manage their customers and territories and to provide control of their sales and profits.

Challenge
A Melbourne clothing client did not have good sales or customer information and had difficulties managing Sales Agents.

Solution
We designed effective tools graphically displaying sales, listed customers without orders so they could be followed up and assisted with the management of Sales Agents.

Challenge
A Melbourne company had major data corruptions that forced them to manually generate invoices using Excel.

Solution
We investigated and fixed major data corruptions, stabilised their system, restored customer invoicing and designed more effective management reporting.

Challenge
Three staff members at a Melbourne company had to spend up to half an hour each day sorting invoices for deliveries the following morning.

Solution
We designed a computer report that produced pre-sorted replicas of the invoices, so staff could just print them instead of having to waste time sorting them.

Challenge
Documents took too long to produce in a Melbourne law firm and they could not email long contracts and large documents to other lawyers.

Solution
We set up document automation, thereby significantly improving productivity and the required equipment and software to provide easy emailing of large documents and long contracts.

Challenge
A Melbourne client could not restore their backup, so they lost their data.

Solution
Although they diligently rotated their tapes daily, they actually had no backups on them and should not have been using tapes in any case. We solved their problem by setting up nightly automated backups to more reliable hard disks.